Feedback 2.0

Welcome aboard. We have on this flight to the new cultural shift Gen Y and Gen Z and we would be reaching our destination ‘Feedback 2.0’ in the short span of time than we may ever realise. In today’s context, organisations are frequently innovating in their performance management system so as to include the aspirations of the new and upcoming Millennial generation.

Gen Y (Loosely defined as generation born in early 1980’s) along with the Gen Z (Born in early or mid 1990’s) believe in a faster career progression and regular feedback. They don’t wanna waste their time sticking to one organisation just to wait for the next career ladder. They believe in fast recognition of their work and emphasise more on results rather on sticking to time like the Baby Boomers/Gen X. Organisations like Adobe have revamped their performance management and have made feedback an ongoing process throwing away the old annual system. Companies like Google have encapsulated the 360 degree feedback system while Microsoft believes more in employee behaviour as compared to the targets defined.

To keep our PMS updated with the ongoing cultural shifts due to the generation gap we have to evolve and introduce a new performance evaluation system, Feedback 2.0:

1.      Bake the cake and eat it too: If we have an ongoing regular feedback mechanism, we would be able to meet the aspirations of the Gen Y and Gen Z which will make them more comfortable in view of sense of recognition. If make feedback system to be robust that can accommodate changes after a quarter we would be able to recognise the talent and do away with the recency effect that but naturally comes in the annual appraisal system. Through this process, we would be able to incentivise Gen Y and Z to work more productively as after every three months we would be able to compensate or give a due promotion to the right talent which otherwise would have to wait for the annual cycle. Gen Y and Z being impatient in this context would never stay back for the entire year if something more valuable comes up in their kitty.

2.      Don’t talk, better connect: Through the revamped Feedback 2.0 we would be able to meet and talk to the Gen Y and Z on a regular basis which will make them more comfortable and engaged at the workplace. We should remember that an engaged employee is a more productive employee. In short, don’t discuss after a year, better give the right direction at the right time. Moreover, an engaged Gen Y/Z‘er would also resolve the retention problem.

3.      ‘FB’ the recognition: The word ‘FB’ has become synonymous to this generation who want to put up everything on the social media and are not hesitant to write to the executive level. Gen Y and Z don’t believe in waiting for the trophy or certificates. They want the rewards instantaneously which they can show it off to their friends over the social network within the organisation. We should build a power packed R&R system where client or manager appreciation could be shared over the network which gives them their moment of pride over the social media.

If we are able to connect with this Millennial generation, we would be able to build the employer brand and hence the right talent will automatically flow with the current and come to the right bucket. This new generation might be too demanding but I am sure if we ride with them will have a safe touch down!

High Performing Abundant Organisations

I woke up in the morning, dragging my feet, trying to settle things and making my way to office. My friend, however, is fresh and full of energy. He thinks of what change is he going to bring today and how many lives will he be impacting by his work. Which one are you? How do you relate yourself to the larger organisational goals?

Organisations these days have set up high performance work culture wherein, they have linked their performance management, compensation and people strategy to enhance the employee effectiveness. They are working for the development of their employees to survive the competition. However, if we look at the abundant organisations (Dave Ulrich – The why of work) they are adding value and meaning to the life of its employees and working for the customers and the society at large. With the diversity and community services paving its way in the corporate policy and organisational budget, organisations are trying to do their bit to benefit the society, however, somewhere they are missing the employee’s why of work.

They have made their corporate policies more employee friendly, investing more in learning and development of the employees but still the turnover remains the biggest concern, which is always remarkably high. Why is that citizens of the organisation (Henceforth referred to as Empizen) are still not empowered and they keep on looking out?

Our empizen keep on exploring better opportunities as is the case with GenMe and Gen Y looking for better roles and career development. The GenMe and Gen Y always look out for empowerment in the role and better and bigger decision making ability. They just don’t fall flat for a bigger pay package. Our empizens want the meaning of work in their lives. They want to know and understand the value they are giving to the organisation through their work, which is missing in our HR strategy. Many a times, it has been seen that as part of our HR strategy, flow of people and flow of information is missing.

There should be a proper and continuous flow of information from the top management till all the empizen at the grass root level are empowered. They should know what their small action will be converted into at the larger level.  Simply investing in L&D will not suffice, it should be properly synced with the career aspiration of the empizen and the organisational strategy. This can be achieved only when our leadership is aware of this and know how to tackle these challenges. The empizen look onto the leaders and want to be one of them. Our leaders should be able to coach and mentor our empizens so that they consider themselves as part of the family and come to work every day with full passion. When the employee feels he/she is the empizen of the organisation, he will be more engaged, productive and would serve our customers better. Hence, empizen would understand the value he/she brings to the organisation through the work and would result in better financial numbers. 

    

So, are you going to add value and meaning to your/someone’s work tomorrow?  

Motivating Gen Y

Are we following the right steps in motivating our Gen Y work force? This Gen Y workforce who is very high of himself/herself might be circling around you while listening to their ipods. They are always online, texting, tweeting and don’t ever block their path even while in office. This is the kind of workforce we are talking about. Though much has been written and said about these employees but still we have to catch up a lot in terms of our practices. 

Gen Y has no issues in voicing out their concerns so don’t ever think about trying to suppress their ideas.  Hearing out their concerns and working on their issues give them a lot of ego boost which is the base of their career development. They are constantly thinking of new and innovative ideas and have entrepreneurial mindset.

In order to keep this flock of employees motivated, we must check on following few things:

1. Always make sure that they are working in teams as these are the people who have grown up hanging around with friends
2. Give them regular feedbacks. Don’t ever wait only for annual appraisal/review
3. Don’t intimidate them by poking your nose in their work style
4. Give them enough flexibility in their work culture. Don’t try to bind them with forced time lines
5. Have proper communication channel. Don’t leave them working in silos
6. Reward them intelligently. Don’t just rely on appreciation mails
7. Recognize their work based on their performance and not on their tenure

These are the people who as per Dave Ulrich believe in Life/Work Balance and not Work/Life Balance as for them their work revolves around their lives. If we start working towards their recognition, development and growth, these Gen Y people will have no issues working for the same organisation.

Employee Engagement - A Driver for Business Strategy

Employee Engagement is defined as “the extent to which an employee commits to work or something in the organisation, how hard he/she works and stays in the organisation out of that commitment” [SHRM] However, we often use the word Employee Engagement interchangeably with Job Satisfaction and measure the employee’s engagement level. Job Satisfaction is basically how the employee feels about the nature of work he/she is doing, work environment, pay or benefits.

Source: http://www.peopleinsight.co.uk/

There exists a relationship between organisational strategy and employee engagement. It has been researched and proved that employees who are engaged in an organisation perform better and as a result contribute more towards the business strategy. Engaged employees work harder, are more loyal and likely to go extra mile towards the organisational objectives. They believe in the vision and mission of the organisation. The engagement of an employee is ‘Emotional’ i.e. how they believe about the company or the leadership and ‘Behavioural’. This behavioural factor is shown as how much effort the employee is putting towards the organisation which can be in terms of energy or time.

Here, while talking about the Employee Engagement, we should start differentiating between Engaged Employee and Actively Disengaged Employee. Engaged employees work towards the goals of the company while actively disengaged employees just come to the company and are more busy on acting out their unhappiness.

As what SHRM describes, the levers of Engagement can be characterised by Vigour, Dedication and Absorption. Vigour means filled with high energy and passion, Dedication refers to a sense of pride and inspiration towards work and Absorption defines the feeling of happiness and engrossed in the work without being detached.  Employee Engagement is greatly influenced by the reputation of the organisation, its culture and also its internal communication. Internal communication is essential as the employees especially Gen Y believe in the values of trust and transparency as discussed in my earlier blog. It is often believed that ‘Culture’ is a soft lever. However, employees are far more engaged where there is a culture of innovation, job enrichment and safety. Culture is established through the organisation’s reward and recognition programs, its policies on work-life balance and the opportunities it provides for the career development and growth.  Engagement is heavily dependent on the Manager-Employee relationship as it is widely said “Employees don’t leave organisation, they leave managers.” The managers create the bridge between the employee and the organisation.

Now the question arises that how do we measure the employee engagement?

Organisations are widely using employee satisfaction surveys, focus group discussions and surveys. Out of these Gallup’s Q12 is the favourite and widely used employee engagement indicator tool. The common themes that are used for employee engagement measurement are: Job Satisfaction, Pride of working with the current employer, Learning and Development, Reward Programs, Relationship with the Manager, Understanding of the organisation’s Vision & Mission and Intention to Stay in the organisation.

As discussed in earlier blog Employer Branding plays a pivotal role in attracting the right talent. With the Gen Y workforce, organisations have to create more employee friendly and innovative workplace culture along with emphasising more on the so called softer elements of HR viz work life balance, job quality, flexibility, diversity, career pathing and freedom at workplace. These are the new factors which have to be accounted for getting the right talent and the engaged employees.

Like the Doctors, HR Managers should keep on checking the pulse of their employees so that they get to know the probable gaps which need to be filled before these gaps collapse and lead to attrition.   

Social Media and the Gen Y

Are we tweeting, creating Facebook pages or connecting with the world through the social networking websites?

Organisations throughout the world have acknowledged the fact that the generation Y has entered the workforce and these are the employees who as we all say always ask ‘Y’. These are the employees who want to grow very fast in the organisation and earn a lot of money. These are unlike the Gen X people who were contented with what they were getting and grew steadily in the organisation. However, these out of box thinkers and entrepreneurial mindset employees want to become the CXO’s of the organisations in a short span of time. Are the organisations gearing themselves up to match the aspirations of such employees or are they allowing them to increase their turnover (attrition).

Today the Gen Y will spend at least 2-3 hours daily on either Facebook or Twitter. One comment about anything in the world will spread like fire over these networking sites. If Facebook is a country, it is now the third largest country in the world. Today, not many organisations are leveraging on this fact. They should know that any good comment or a status update about a particular company policy or organisational culture will help them to boost their image without incurring any cost. Organisations should create and update respective pages on such social networking sites because a simple ‘Like’ by a Gen Y will attract another Gen Y. This will help a lot in creating the brand of the employer. Moreover, organisations can also connect with their customers and provide them with a near real time update. Organisations should create such unique culture in the organisation wherein the existing employees can help the organisation to connect to these Gen Y people.

In organisations we often talk about what is the ROI , however, we forget about the return we would be reaping if we are able to meet the expectations of these Gen Y employees.